Service Pledge

Service Service Quality Indicator Response period
Circulation Service Renew request through email Complete within 1 working day
Retrieve patron OPAC access password Complete within 1 working day
Determine the price of damage or loss item Complete within 6 working days
Looking for suspected missing books Reply within 30 working days
Request for MUST dissertation Complete within 30 working minitues
Reference Service Specific questions Reply within 2 working days
Document delivery service Reply within 3 working days
Acquisition Service Purchase Requests Reply within 12 working days
Confirm book purchase to be on shelf 2-3 months (generally)
Proceed with book donations Complete within 6 working days
Cataloging Service Cataloging Urgent Request Complete within 3 working days
Suggestions/Comments Reaction patron's Suggestions and Comments Complete within 2 working days