Textbook Services
Frequently Asked Questions (FAQ)
📚 Textbook Inquiry and Ordering [↑]
A: Please log in to the WeMust Student APP, go to the "Textbooks" section, add the required textbooks to your shopping cart, and complete the payment.
A: Two methods available:
University Library Website: Go to "Textbook Services" → "Latest Booklist"
WeMust APP: Open the "Textbooks" function and click the "i" icon in the lower right corner
A: Possible reasons: (1) The course does not require textbooks, or the instructor has not submitted the booklist; (2) The course only has Reference Books (RB) and no required Course Books (CB).
🎓Arrangements for New Students [↑]
A: The library will prepare the first semester's textbooks for each new undergraduate student. No action is required in the WeMust app. Students should follow the registration process on enrollment day to collect textbooks at the designated location.
A: Based on faculty-submitted lists, the library prepares a list of required first-semester print Course Books (CB) for each new postgraduate student. Please log into WeMust "Textbooks" → click "Orders" at the bottom to view your list. You can adjust items based on your needs and proceed with payment.
A: Yes, if you have not yet paid, you can cancel the print textbook, add the e-textbook instead, and complete the payment.
A: Possible reasons: The course does not require textbooks, or it only has Reference Books (RB) that need to be purchased separately.
📦 Textbook Delivery and Payment [↑]
A:
Print Textbooks: Typically 2-3 months after ordering period closes (1-6 weeks if stock in HK/Asia).
E-Textbooks: Usually within 1-2 weeks.
A: Please wait patiently. Most printed textbooks are shipped to Macao from overseas. If stock is available in HK or Asia, they arrive within 1-6 weeks. E-textbooks generally take 1-2 weeks.
A: If the actual price differs from the amount paid (due to faculty changes or publisher updates), a balance payment notice will be issued in WeMust. Please settle it promptly.
🔄 Return and Cancellation Policies [↑]
A: No. Textbooks cannot be returned or refunded for any reason. Please verify your order carefully.
A: The library will negotiate with the publisher. If agreed, the fee will be refunded to your WeMust wallet after the collection period ends.
📖 Textbook Collection [↑]
A: Only for September: Collection requires an appointment. For other semesters: No appointment needed. Collect during office hours.
A:
September: Collect at the designated location at your appointed time.
Other Semesters: Present your Collection Code at the designated location during office hours.
A: No. Go to WeMust App → "Textbooks" → "E-books" to view passwords and activation instructions.
A: Yes. An authorized person may collect on your behalf by presenting your Collection Code or proof.
A: The library does not offer textbook mailing services.
A: Notifications will be sent before the deadline. If textbooks are not collected by the deadline, they will be considered abandoned with no refund.
💻 E-Textbook Usage Instructions [↑]
A: No. All e-textbook passwords are for single-user only.
A: Generally 180 or 360 days after activation. Check the "Remarks" in the booklist for specific periods.
A: Methods vary by publisher. Check WeMust App → "Textbooks" → "E-books" → "User Guide" for instructions.
A: Common issues: (1) Input Error; (2) Incorrect Activation Method; (3) Incorrect Email; (4) Publisher System Error.
A: Typically 1-2 weeks after ordering. The library will follow up with publishers to expedite delivery.
📅 System Opening and Late Order Period [↑]
A: Fall: mid-to-late May. Spring: mid-to-late December.
A: Yes. However, late orders incur an additional 10% charge and are only for e-textbooks.
